Digital Operations

Digitally and analytically transform your people, processes, and practices

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The ever-evolving market dynamics impacted by uncertainty demand organizations to adapt swiftly to sustain and succeed. Digitalization, agility, and resilience have emerged as key factors enabling organizations to stay relevant and competitive. Innover’s holistic approach to digital operations uses innovative technologies to integrate processes and enable the workforce to achieve unerring efficiency across the entire chain. It powers automation to drive agility and bolster data-driven strategies that strive for growth, sustainability, and resilience.

Innover’s domain expertise across industries empowers you to seamlessly integrate customer, strategy, and technology to deliver optimized value across the spectrum. Stay at the forefront of the new industrial revolution by digitally and analytically powering your people, processes, and practices.

Orchestrate your resources digitally to derive maximum ROI

Reap the benefits of an in sync process powered by experts and cutting edge technology.

Software Engineering
Digital Ops

Software Engineering

Build contemporary software solutions to drive a reduction in operating costs, improve user experiences, deliver better outcomes, and achieve top-line growth. Innover combines the power of agile methods, DevOps practices, Low Code/No-Code platforms, emerging technologies, and the evolving Software 2.0 to accelerate and automate software development lifecycles and business-critical applications.

Digital Ops

Support and uplift the different facets of your business from production to sales and after-sales by incorporating digital and data into your business strategy across the vertical. Innover helps you leap into the future by enabling cohesive connected digital business ecosystems that power outcome-driven insights from technology that can sense signals, predict patterns and anticipate market shifts, to empower decision-makers and the workforce.

Solutions & Accelerators

LEAP^®

Innover’s modular, scalable and technology-agnostic proprietary platform accelerates your data-to-insights-to-business outcome journey. It has the ability to integrate data from multiple heterogeneous sources, create a reliable and trustworthy data pipeline, and apply analytical/statistical models to present ready-to-consume actionable business insights to drive tangible outcomes in the fastest turnaround time.

Intelligent Process Automation

From business workflows to IT operations, Innover’s intrinsically designed Intelligent Process Automation solutions help organizations tackle a multitude of challenges across the various stages of their automation journey - powering agility, efficiency, and innovation and driving impressive ROI.

APPIFY

Drive improved collaboration, easier innovation, data monetization, and added security using an Application Programming Interface that simplifies software development and innovation by enabling applications to exchange data and functionality easily and securely. Build and execute the Open, Partner, Internal, and Composite APIs to serve your various needs using any of the standard protocols ranging from SOAP (Simple Object Access Protocol), XML-RPC, JSON-RPC, and REST (Representational State Transfer).

Digitized Training

The COVID-19 pandemic induced an emergency switch from expensive, traditional in-class/instructor led training to scalable, personalized e-learning models. The new-age employees, who have embraced a growth mindset, are regularly upskilling themselves digitally to succeed in the competitive world. They want to be associated with organizations that have great learning and development programs in place. Hence, all progressive organizations must develop and adopt a rational training philosophy.

SmartHome Tech Support

Innover’s holistic solution, SmartHome Tech Support empowers the customers of leading telecom, hi-tech and broadband service providers to better manage their automated home devices and eliminate connectivity challenges. Glazed with an analytics layer, the solution offers proactive insights into customer sentiments, behaviors, quick conflict resolution, online reputation management and much more.

Our Connected Promise

Our Digital Operations studio works in tandem with Data & Insights and Digital Experiences studios to deliver on the promise of building “connected, insight-driven businesses”. These studios act as multipliers of efficiencies, helping clients capitalize on current trends and game-changing technologies to make successful digital transformation a reality.

Data & Insights

Democratizing data with high level of trust; generating usable business insights that drive measurable actions and result in tangible business outcomes.

Digital Experiences

Re-imagining the entire customer engagement model with focus on delivering superior and hyper-personalized customer experiences.

Read Our Whitepaper

As-a-Service models Shaping the future of the Software Industry

The software industry is witnessing a never-before-seen demand to deliver products and enhancements not just at a breakneck speed, but also at a reduced cost without compromising on quality. Read how ‘As-a-Service’ models are shaping the software industry and addressing these demands. Learn about the hot topics every company should be constantly evaluating to stay competitive and succeed.

Success Stories

Built an Omnichannel Contact Center Platform for seamless communication between agents and customers for a Field Intelligence Product Company

30%

Improved visibility of customer interactions

60%

Reduction in integration timelines

2.8x

Improved NPS

Deciphering call-log intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

10X

Increase in speed in processing files

80%

Success rate in identifying the pain points without human intervention

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Built an RPA-driven contact center for a Major US Telecom provider

70%

Reduction in operation cost

99%

Human error avoided and efficiency increased

Response times shortened significantly, leading to rise in customer experience

Partner Ecosystem

We help build best of breed solutions for customers by bringing in the right technology and an ecosystem of trusted partners. Together, we work as a single team to deliver sustained business value to clients and supercharge digital innovation.

Partners

Arctic Wolf | Innover - Digital Transformation Solutions

If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.

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Digital Operations

Orchestrate your resources digitally to derive maximum ROI

Software Engineering

Software Engineering

Digital Ops

Digital Ops

Solutions & Accelerators

LEAP®

Intelligent Process Automation

APPIFY

Digitized Training

SmartHome Tech Support

Our Connected Promise

Data & Insights

Digital Experiences

Read Our Whitepaper

As-a-Service models Shaping the future of the Software Industry

Success Stories

Built an Omnichannel Contact Center Platform for seamless communication between agents and customers for a Field Intelligence Product Company

Deciphering call-log intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

Built an RPA-driven contact center for a Major US Telecom provider

Partner Ecosystem

LEAP^®