About the client
A US-based Telecom Major
The client was looking for an automated solution that would reduce the dependance on human agents and avoid human error. They were looking for a self-moderated solution that could be scaled to address present and future scenarios.
Innover designed a self-sustaining automated solution powered by Robotic Process Automation to reduce the dependence on human agents. It enabled the client to save on costs and manhours by resolving non-critical challenges through digitally configured bots.
Reduction in operation cost
of Human errors avoided
Reduction in response time leading to enhanced customer experience