About the client
A US-based Telecom Major
The client a telecom major was looking for a solution that would enable them to understand their customer grievances and preferences better. They wanted to draw inferences from recorded call logs to understand customer sentiment and intent to drive personalization, engagement, and loyalty.
Innover designed a comprehensive solution that converted audio logs into text and drew valuable insights from the available text using machine learning and natural language processing algorithms.
Increase in speed in processing files
Success rate in identifying the pain points without human intervention