Intelligent Process Automation

AI-powered automation to bolster efficiencies and outcomes

Intelligently transform your operations

Strategically utilize Innover’s industry-leading expertise to power contemporary technologies like robotic process automation, process mining, optical character recognition, intelligent character recognition, and artificial intelligence to build autonomous processes or Intelligent Process Automation. Build and execute solutions that enhance productivity and efficiency with minimal human interventions. From business workflows to IT operations, Innover’s intrinsically designed IPA solutions help you tackle challenges from the extremely complex to the most common across the various stages of your automation journey. Seamlessly integrate technology, processes, and people into one intelligent autonomous thread driven by Innover’s expert-driven IPA solutions to power agility, efficiency, and innovation on the back of impressive ROI.

Reusable BOT Inventory for Accelerated Deployment

Personnel
Dispatch

Digitally powered seamless scheduling and rescheduling of field force workers using chat or a messenger service

Back-Office Process Automation

Automated processing of identified, and specific customer requests such as start/stop/change/ with scope for additional customized commands

Call Centre Single Source of Truth

Aggregating essential and complementary information on a single screen for easy reference enabling, up-sell and cross-sell efforts over a live call

Payroll
Processing

Using the confluence of accounts software and time tracking to digitally calculate payrolls saving valuable man hours

Sales Order
Automation

Intelligent document reading and processing to automate sales order lifecycles covering invoicing, sales orders, and more

Curious about what we do and how we do it?

Download this detailed brochure to learn the expanse and impact of our offering

Intelligent Character Recognition Solutions

Curious about what we do and how we do it?

Download this detailed brochure to learn the expanse and impact of our offering

Our Offerings

Strategic Advisory

Discovery and process selection across the business landscape by a cross-functional team
ROI analysis & implementation roadmap recommendation
Accelerated process analysis with the help of CELONIS
Clear exception understanding and handling design

Smart Execution

Development of to-be processes & agreements
Framework building – utilization of ready BOT library & Machine Learning modules
Bot development, calibration, and testing
Agreement & sign-off from process owners before deployment

Smart Automation Solutions | RPA solutions

Maintenance & Support

Periodic evaluation of systems to ensure optimized performance
Software and system upgrades
Instant, time-bound resolution for any issues raised
Adequate training and development on integration and use

Optical Character Recognition Solutions | Process Mining Solutions

Why us?

Analytics-assisted
Smart Services

Proactive &
Pre-emptive Support

Increased Customer
Stickiness

High First Call
Resolution Rates

Unique Commercial
Model & ROI

Reduced SLA
Violations

Success story

Delivered superior CX for a leading Telecom Company in US by providing Connected Home Tech Support across multiple channels

Delivered voice, email, chat & Metaverse powered tech support across the complete connected home ecosystem covering Apple, Amazon, Google and other leading connected products

Impact Delivered

>85%CSAT score
>95%First call resolution
<5%Abandon rate
~20%Increase in network
speed upgrades

Our Differentiators

Accelerated Results

Innover can bring you up to speed in your automation journey and set you up for success in a matter of months, irrespective of the stage of your automation journey. We achieve desired outcomes propelled by a strong team across 15 global locations

Prebuilt Bots and Models

20+ pre-built bots and AI/ML models to solve high-stakes operational challenges, test and monitor real-time data, and execute powerful automation. Complemented by our Advanced Analytics platform – LEAP’s 50+ pre-built industry-specific models to drive predictive and prescriptive operations

Unparalleled Automation Expertise

Powered by the best-in-class tools and technologies, our solutions combine the strength of basic and advanced automation techniques to design and develop customized solutions propelling your automation strategy from thought to execution

Success Stories

Deciphered Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

Impact Delivered

10XIncrease in speed of processing files
80%Success rate in identifying the pain points without human intervention
Built a scalable, dependable, and repeatable model

Deciphered Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

Impact Delivered

10XIncrease in speed of processing files
80%Success rate in identifying the pain points without human intervention
Built a scalable, dependable, and repeatable model

Built an Automated Contact Center for a Major US Telecom Provider leveraging RPA

Impact Delivered

70%Reduction in operations cost
90%Of human errors avoided
Reduction in response time leading to enhanced customer experience

Developed a Data-Driven, Automated Capacity Planning System for a Global Original ATM Equipment Manufacturer

Impact Delivered

$650K Annual savings
30% Reduction in use of resources
16% Reduction in Idle time

Developed a Data-Driven, Automated Capacity Planning System for a Global Original ATM Equipment Manufacturer

Impact Delivered

$650K Annual savings
30% Reduction in use of resources
16% Reduction in Idle time

If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.

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