Technology, Media & Telecom
Drive digital preeminence across products and services
SmartHome Tech Support
Empowering leading telecom, hi-tech and broadband service providers to deliver connected home support to their customers across multiple channels – turning their cost-intensive support function into a profitable practice.
Discover how we played a part in achieving a CSAT score of more than 85% and a first call resolution rate of 95% for a leading telecom provider.
Envision, build and deliver excellence
Utilize our business models, strategies, and capabilities to innovate at speed and scale.
Technology
- Design and develop software and applications powered by mixed reality capabilities, AI/ML, and NLP enabled for the edge and 5G networks.
- Innover enables you to explore the umpteen possibilities presented by touchless and voice-based applications to drive engagement across demographics and guide you to aptly use relevant technologies.
- Build products that are attuned to the changing tastes and lifestyles of a fast-evolving digitally mature audience.
Media & Entertainment
- Create new-age media and entertainment platforms that strike an instant chord with your customers setting a distinct standard in usability and functionalities.
- Deliver digital experiences that drive engagement and augur loyalty. Optimally utilize the potential of the cloud, build new tools, and automate processes and workflows, whilst adopting new channels, formats, and business models.
- Innover’s experts help you design and develop solutions that delight your customers and deliver impressive returns.
Telecom
- Innover helps you develop AI and big data-driven solutions to proactively identify and handle customer churn. Our advanced solutions utilize available data to understand customer preferences and drive personalization and engagement.
- Our technology prowess, not just enables AI-driven automated customer helpdesks for round-the-clock customer support, but it also builds for the future by designing and developing contact centers for the metaverse.
- Back your business with digital capabilities that proactively and systematically handle backend exigencies and frontend contingencies.
Excellence in Contemporary Technologies
Technology fuels growth. Our hands-on experience working with contemporary technologies such as AI/ML, Blockchain, and others ensures the optimal utilization of these technologies to enable agility, uplift customer experiences, and drive innovation.
Data-Driven Practices
Innover’s data and analytics practice is a perfect amalgamation of technology, analytics and accelerators that delivers differentiated business value to customers, accurate and relevant insights, at pace and at economical costs.
Industry and Domain Expertise
Innover’s team of experts have extensive industry and domain experience that powers businesses to build customized,modular, long-lasting products and solutions, increases customer engagement and loyalty and derives optimal value out of all investments.
