Technology, Media & Telecom

Drive digital preeminence across products and services

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Redefine experiences, expectations, and future-vision

Technology, Media, and Telecom industries are evolving at a fast pace. Demand for improved connectivity, communications, and enhanced experiences buoyed by the changing user affinity for digital is persuading the industry to constantly innovate through technology.

Innover empowers you to stay relevant in the rapidly changing business environment through hyper-personalized omnichannel platforms, user-friendly over-the-top entertainment and communication channels, digitally connected intelligent homes/offices, and contemporary solutions for the rapidly evolving virtual world of the metaverse. We envision and develop innovative, futuristic digital solutions that capture the beat of technology and prepare the media and telecom industries for the next-big leap into the future. Our TMT experts enable you to think boldly, respond quickly, and improve constantly by adopting a collaborative fact-based approach, helping build a sturdy and robust foundation that delivers tangible, positive, and lasting results.

SmartHome Tech Support

Empowering leading telecom, hi-tech and broadband service providers to deliver connected home support to their customers across multiple channels – turning their cost-intensive support function into a profitable practice.
Discover how we played a part in achieving a CSAT score of more than 85% and a first call resolution rate of 95% for a leading telecom provider.

Envision, build and deliver excellence

Utilize our business models, strategies, and capabilities to innovate at speed and scale.

Technology

Design and develop software and applications powered by mixed reality capabilities, AI/ML, and NLP enabled for the edge and 5G networks.
Innover enables you to explore the umpteen possibilities presented by touchless and voice-based applications to drive engagement across demographics and guide you to aptly use relevant technologies.
Build products that are attuned to the changing tastes and lifestyles of a fast-evolving digitally mature audience.

Media & Entertainment

Create new-age media and entertainment platforms that strike an instant chord with your customers setting a distinct standard in usability and functionalities.
Deliver digital experiences that drive engagement and augur loyalty. Optimally utilize the potential of the cloud, build new tools, and automate processes and workflows, whilst adopting new channels, formats, and business models.
Innover’s experts help you design and develop solutions that delight your customers and deliver impressive returns.

Telecom

Innover helps you develop AI and big data-driven solutions to proactively identify and handle customer churn. Our advanced solutions utilize available data to understand customer preferences and drive personalization and engagement.
Our technology prowess, not just enables AI-driven automated customer helpdesks for round-the-clock customer support, but it also builds for the future by designing and developing contact centers for the metaverse.
Back your business with digital capabilities that proactively and systematically handle backend exigencies and frontend contingencies.

Expertise to power your journey across the digital expanse

Design and develop exclusive products, unparalleled connectivity, and unmatched experiences

Excellence in Contemporary Technologies

Technology fuels growth. Our hands-on experience working with contemporary technologies such as AI/ML, Blockchain, and others ensures the optimal utilization of these technologies to enable agility, uplift customer experiences, and drive innovation.

Data-Driven Practices

Innover’s data and analytics practice is a perfect amalgamation of technology, analytics and accelerators that delivers differentiated business value to customers, accurate and relevant insights, at pace and at economical costs.

Industry and Domain Expertise

Innover’s team of experts have extensive industry and domain experience that powers businesses to build customized,modular, long-lasting products and solutions, increases customer engagement and loyalty and derives optimal value out of all investments.

Success Stories

Built an RPA-driven contact center for a Major US Telecom provider

70%

Reduction in operation cost

99%

of Human errors avoided

Significant reduction in response time leading to enhanced customer experience

Reduced development cost by leveraging cutting-edge User Design Experience solutions for a technology company

30%

Reduction in development cost

20%

Improvement in the user onboarding experience

20%

Increase in Revenue

Digitized training content for a North-American Multinational Media Conglomerate

80%

Reduction in the time senior resources spent in training

75+

Resources trained & certified in customer’s product

A Consistent, centralized platform for the global control of financial reporting

If you would like to learn how our suite of services and accelerators can transform your business, please reach out. We look forward to hear from you.

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