Success Stories

Voice Assistant Program for a leading Financial Services Firm providing Co-Branded Cards

About the client

Leading consumer financial services company offering co-branded credit cards

Challenges

  • Delay in payments by customers for store-based credit cards
  • Lack of customer engagement solution with voice assistant devices
  • Absence of layered orchestration for CI/CD deployment
  • Difficulty in integrating diverse NLP scenarios through Alexa skill development

Approach

  • The solution focused on boosting recovery of bill payments by integrating cardholder notifications & alerts with Alexa
  • Designed rewards capabilities on Alexa for fetching & redeeming rewards balance to drive customer engagement
  • Ensured scalability of the solution across other products and services
  • Simplified the UI/UX for seamless interaction with the product

Solution

  • Created and integrated voice command-based solutions for Alexa
  • Designed impactful UI Kit for Standard Smart Screen Experiences
  • Developed flexible serverless framework for Google Assistant and Siri by implementing NLP
  • Devised Cross platform, Open-source solution that can be deployed to both AWS lambda and AWS ECS on demand

Impact Delivered

30%

Increase in on-time payments

15%

Increase in new business

Elevated customer satisfaction due to seamless product interaction

Tech Stack

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