Success Stories

67% Faster Implementation & Deployment by leveraging a Low-Code development framework for an Omni-Channel Integration Provider

About the client

An Omni-channel integration provider based out of US

Problems:

  • The customer was facing challenges in changing and updating Applications and Integrations in a timely and cost-effective manner
  • Needed to integrate its messaging hubs and real-time stream analytics with business process management ecosystem tools of the end-client
  • Faced challenges with its traditional Integration Applications that needed far too much technical configuration to connect with customers across various systems

Solution:

Innover helped the customer by implementing its Low Code rapid development framework that:

  • Enabled seamless creation and editing of multichannel workflows, resulting in more efficient and unique use cases
  • Enabled integration with numerous messaging platforms based on customer preference and ensured these messaging channels can be updated and changed without writing more code
  • Generated more context via video and images - sentiment analysis, transcription, and image recognition competed in real-time allowing for proactive suggestions to the agent
  • Our low code development framework implementation resulted in reduced IT costs and lower setup time

Impact Delivered:

67%

Faster Implementation & Deployment

2.8X

Improvement in NPS

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