Success Stories

Developed scalable eLearning modules to elevate the training for field service engineers of an Electronics Contract Manufacturer

About the client

Third largest global electronics contract manufacturer

Problems:

  • Our client was training its field service engineers using conventional in-person training methods that were rigid and non-scalable
  • As their team grew, they required a more flexible & scalable solution that would enable them to execute training across different time zones and modify content without any restriction

Solution:

Innover helped the client design a robust, round-the-clock training module, developed specifically for field service engineers.

  • Employed our Interactive eLearning Content Development Framework to gather, analyze, script and divide the content into modules. Further, developed prototypes to demonstrate how the modules will function and look like, embedded audio and rolled out custom courses at speed and scale
  • Enabled built-in interactive assessments/quizzes to test preparedness and effectiveness
  • Deployed learning solution to Innover’s cloud Learning Management System (LMS) for continuous access to course material
  • Co-designed a certification test with client’s Learning & Development teams to provide credibility and ensure retention of learnings

Impact Delivered:

75%

Reduction in the time senior resources spent in training/mentoring

100+

Field engineers trained in various client delivery locations across the world

Partners

Adobe | Innover - AI & Machine learning
Arctic Wolf | Innover - Digital Transformation Solutions
AWS | Innover - Intelligent Automation Solutions
Blitzz | Innover - Digital Transformation
BlueLeap | Innover - Building Connected, Insight-Driven Businesses
Field Nation | Innover - Data Science
GAICHU | Innover - Data Analytics and AI
Google | Innover - Digital Transformation Service Provider
Microsoft | Innover - Digital Transformation Solutions
Oracle | Innover - Artificial Intelligence Solutions
Red Lambda | Innover - ML Solutions
SAP | Innover - Machine Learning Solutions
Snowflake | Innover - Robotic Process Automation Solutions
Thomson Reuters | Innover - Digital Transformation Services
UI Path | Innover - RPA Solutions
UPS | Innover - Digital Services Provider
Vertex | Innover - Digital Transformation Services
VSI | Innover - AI Solutions

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