Success Stories Home » Digital Ops Migration to AWS to Drive Improved Customer Experience for a Leading Entertainment Company About the client A Leading Racetrack Company conducting year-round harness racing, simulcasting from around the globe Challenges Redesigning the website for enhanced UX and engagement encompassing design and development. Implementing a CMS for dynamic components and [...]
Success Stories Home » Digital Ops Enabled an Asset-lite Trucking Company with a Cloud-based Advanced Analytics Solution that Boosted Order Conversion and their TMS Capabilities About the client Leading Wholesale Logistics Firm Challenges Creating a unified advanced analytics platform that empowers agents with intelligent carrier search and an all-encompassing booking dashboard. Harness internal, historical, and [...]
Success Stories Home » Digital Ops ONESOURCE Statutory Reporting Implementation for Leading Global IP Management & Technology Company About the client World’s leading Intellectual Property (IP) management & technology company having a presence across 4 continents and 12 countries Problems: The client was relying on a spreadsheet-based methodology that lacked consistency and accuracy They were [...]
Success Stories Home » Digital Ops Built an Omnichannel Contact Center Platform for seamless communication between agents and customers About the client A B2B Field Product Intelligence Company Problems: The client was looking for a solution that helped them connect to their customers across channels via a single platform and vis-a-vis. They wanted a platform [...]
Success Stories Home » Digital Ops Deciphering Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider About the client A US-based Telecom Major Problems: The client a telecom major was looking for a solution that would enable them to understand their customer grievances and preferences better. They wanted to draw [...]
Success Stories Home » Digital Ops 30% reduction in costs by implementing a Financial Record Digitization Platform for a leading Investment and Financial Services company based out of the US About the client One of the world’s largest investment and financial services company based out of US Problems: Our client had billions of paper-based financial [...]
Success Stories Home » Digital Ops Built an RPA-driven contact center for a Major US Telecom provider About the client A US-based Telecom Major Problems: The client was looking for an automated solution that would reduce the dependance on human agents and avoid human error. They were looking for a self-moderated solution that could be [...]
Success Stories Home » Digital Ops Customized source, hire, train & deploy program for A Multi-billion Dollar Bank based out of Pittsburgh, Pennsylvania About the client A multi-billion dollar bank based out of Pittsburgh, Pennsylvania Problems: Our client needed to fill over 100 open requisitions spanning across Java Microservices and Angular within 8 weeks Identifying, [...]
Success Stories Home » Digital Ops Developed scalable eLearning modules to elevate the training for field service engineers of an Electronics Contract Manufacturer About the client Third largest global electronics contract manufacturer Problems: Our client was training its field service engineers using conventional in-person training methods that were rigid and non-scalable As their team grew, [...]
Success Stories Home » Digital Ops Digitized training content for a North-American Multinational Media Conglomerate About the client An award-winning multinational media conglomerate based in North-America Problems: Our client was utilizing internal senior resources to create video-based learning content and facilitate product trainings for new resources. They realized that the process was slow and needed [...]
