Success Stories Home » Data & Insights Established a Global Technical Service Desk for an IT & Network Equipment Manufacturer About the client Major IT & Network Equipment Manufacturer Challenges Lack of centralized service desk leading to inefficiencies and delayed resolutions. Inability to effectively track SLA adherence and key performance metrics. Complex operations requiring dispatch [...]
Success Stories Home » Data & Insights Initiated a Customer Management Desk & L1.5 IT Helpdesk for a Global Real Estate Management Firm About the client A Global Real Estate Management Firm Challenges Fragmented customer support leading to inconsistent service experiences. High volume of routine issues such as password resets, account unlocks, and app navigation [...]
Success Stories Home » Data & Insights Set Up and Enabled Premium Technical Support for a Telecom Giant in the US About the client A Telecom Giant in the US Challenges Decentralized service desks cause fragmented customer experiences. Difficulty in providing consistent and comprehensive support across all connected devices. Need for a highly agile and [...]
Success Stories Home » Data & Insights Redesigned Data Ops for a Telecom Major to Achieve Operational Excellence About the client Leading telecom provider Challenges The client lacked data-driven insights, hindering service operation optimization. The existing data warehouse lacked capabilities for analyzing unstructured customer data. Data needed normalization for analysis due to format and source [...]
Success Stories Home » Data & Insights Enabled Data Migration from Legacy to Cloud for a Wholesaler of Building Products About the client A wholesale distributor of building products Challenges Consolidating data from diverse sources due to varying formats, schemas. Optimizing costs while balancing performance demands. Enable self-service analytics for users to analyze data with [...]
Success Stories Home » Data & Insights Oracle Cloud Integration of ERP and EPM Platform for a Leading Investment Management Company About the client One of the largest global Investment Management Company Challenges Unavailability of timely data for Accounts and Order Management team on their EPM (enterprise performance management) platform from ERP side for Financial [...]
Success Stories Home » Data & Insights ONESOURCE Indirect Tax Compliance Implementation for Plastics & Chemicals Global Marketing Company About the client Global Marketing and distribution company having a presence across 6 continents and 35 countries with sales in excess of 110 countries, bringing value to the world’s leading producers and users of plastics and [...]
Success Stories Home » Data & Insights Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm About the client One of the largest global Property & Casualty (P&C) insurance Firm Challenges Lack of unified source and interface for real time modeling of risk scores and premiums Inability to [...]
Success Stories Home » Data & Insights Voice Assistant Program for a leading Financial Services Firm providing Co-Branded Cards About the client Leading consumer financial services company offering co-branded credit cards Challenges Delay in payments by customers for store-based credit cards Lack of customer engagement solution with voice assistant devices Absence of layered orchestration for [...]
Success Stories Home » Data & Insights Deciphering Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider About the client A US-based Telecom Major Problems: The client a telecom major was looking for a solution that would enable them to understand their customer grievances and preferences better. They wanted to [...]
