Business Services

Business Process Reimagined: Enabling Enterprises of the future

Businesses today are no longer looking to simply optimize cost, processes or boost revenue. The future belongs to enterprises that can boast of seamlessly connected digital business ecosystems, outcome-driven insights from technology that can sense signals, predict patterns and anticipate market shifts, supported by an adaptive workforce empowered with strong domain expertise.

At Innover, we are powering the post-sale service and supply value chains of Fortune 1000 enterprises globally, combining the strength of our proprietary Digital solutions built with AI, RPA and IoT, deep domain expertise and vertical specialization spanning over 13 years, and an agile talent pool of 6000+ consultants that are collectively transforming businesses into future-ready digitally intuitive enterprises.

Transformation Strategy


Team & Integration

Understand Customer Journey.
ID process gaps,establish an
experienced & integrated team

Deliver Impact

Pareto analysis & focus on High Value quick wins


Process Visibility

Via Conversational. Al Assistant
digital dashboard of asset life-


Apply root cause, trending & clustering to ID process gaps



Leverage Automation for real
time asset-tracking for high
value assets

Advanced Analytics

Predict potential failure points & ready intervention plan


Order Management

Streamline end to end order management from purchase request to scheduling to delivery


Change order and escalation management to minimize schedule disruptions and cost


Assess and provide training for enterprise wide solution adoption. Set up helpdesk for re-training and support

Revenue Recognition

Manage excess and surplus shipments, DOA claims, reverse logistics and asset recovery


Customer Service

Self service and helpdesk support for service entitlement validation and remote troubleshooting.

Field Services

Workforce Management, Technician assignment, and field service dispatch with right equipment at right time and location.

Part Management

This includes inventory management and parts planning, engineering and field change orders, repeat dispatches and asset recovery.


Track shipment in real Time, manage discrepant returns and invoicing. EDI and WMS support.

Get in touch to understand how Innover can support your business

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates


five Takeaways from a Successful Digital Transformation Approach

5 Takeaways from a Successful Digital Transformation Approach

INTRODUCTION In past few years, Digital Transformation is perhaps the most discussed topic in business aisles. It rightly brings the promise to transform the future of business, of society, the way we live, work, interact etc. According to IDC, direct spending on Digital Transformation between 2018-2021 is predi...

5G Poised to Fuel Supply Chain Innovation

There is a great deal of hype around the 5G technology and this hype should be taken seriously because 5G is widely believed to be smarter, faster, and more efficient than 4G. Although this much-talked-about technology is a long way away from being widely deployed, it is seen as a potential game-changer across the global marketplace. 5G brings to the table several key differentiators such as...

A Focus on the Real-Time CDP: What makes Adobe’s solution unique

The Adobe Experience Platform (AEP) is a Data Lake, Data Science Platform, Customer Data Platform (CDP), Advanced Analytics & Attribution Solution, and Journey Orchestration Optimization Tool. There is no more complete end-to-end data management solution available to the CIO & the CMO today.

Accelerating Digital Transformation with Edge Computing and IoT

Organizations are increasingly focusing on reducing lag time in data transmission and processing as well as reducing the amount of data transmitted and stored in the cloud. Enterprises are feeling the need to transform the way they handle computing and are embracing Edge Computing to accelerate their Digital Transformation initiatives. The traditional cloud-based architecture is built around...

Adopting DevOps Can Help Organizations Accelerate Operational Efficiency

Rising customer expectations and cut-throat competition are creating a strong need for organizations to adopt DevOps based approach to accelerate operational efficiency. There’s a great deal of buzz around DevOps as it can integrate the development and operation teams of organizations. DevOps enables formerly siloed roles – development, IT operations, quality eng...

Advanced Security Analytics for digital enterprises

Advanced Security Analytics for digital enterprises

The Challenge According to, thousands of enterprises have been hacked despite security point-solutions in place for years on end – SIEMS, firewalls, end-point solutions – you name it! In today’s world, billions of signals are coming in, and data is flying al...

American Chemical Society Discovers a Formula for Digital Transformation

Despite its excellent reputation, the American Chemical Society, one of the world’s largest nonprofit scientific organizations, needed to modernize their membership experience to establish more intimate and meaningful relationships with members. There was immediate need to connect to members, deliver personalized and relevant resources and increase membership growth...

As-a-Service Models Shaping the Future of Software Industry

The software industry is witnessing a never-before-seen demand to deliver products and enhancements not just at a breakneck speed, but also at a reduced cost without compromising on quality. Products also must be able to integrate across multiple systems. The global Saas market is growing at a rapid clip and is expected to be over $157 billion and yet profitability is shrinking. How can you gro...

Big Data Analytics: The Key to Successful Digital Transformation

Each day zeta bytes of data flows from mobiles, computer, wearable devices and machine sensors. This data can be monitored, mined and analysed digitally to make businesses more robust and competitive. Smart organizations are embedding big data analytics solutions to transform this data into insights and then actions. Data analytics can uncover important informati...

Blockchain Promises to Fix Counterfeiting & Address Reverse Logistics Challenges

The global menace of counterfeiting has not only hurt profitability but also tarnished the reputations of organizations. According to a report released by the OECD and the EU’s Intellectual Property Office, counterfeit goods represent 3.3% of world trade. Much of the supply chain-related counterfeiting vulnerabilities are linked to the various nodes that make it ...

Business models that never existed before but will dominate the future

Business models that never existed before but will dominate the future

It is not the technology that provides excellence in this digital era but the business models that are built to leverage this technology as the backbone.Uber, Netflix and Airbnb are successful ex...

Conversational AI: The Next Frontier for Connected Experiences

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging. The smart-algorithm driven text and voice interfaces are unravellin...

Creating an Empathy-Driven Member Experience with Magento

13000+ new member acquisition in 4 just months by implementing a modern and robust e-commerce platform for American Chemical Society (ACS)

To grow and sustain in this digital world, membership-driven businesses need to go beyond just selling products or services—they need to have a holistic engag...

Customer Data Platforms (CDPs): The Holy Grail of Customer Experience

The days of “usual business” are over. The pandemic has accelerated major business trends – such as the mass switch to e-commerce and automated customer service – by a decade or more. Customers are gravitating towards touchless experiences which are secure, warm and unique. Hence, organizations are exploring new ways of interacting with customers and becoming mor...

Data-Driven Hyper-Personalization via A4T (ADOBE ANALYTICS + ADOBE TARGET)

Data-Driven Hyper-Personalization Via A4T (Adobe Analytics + Adobe Target) Summary Organizations are increasingly realizing the positive impact of nurturing customer relationships that can pave the way for enhanced customer loyalty and higher customer retention. Organizations are undertaking Hyper-Personalization initiatives by leveraging omni-channel d...

Deploy Low Code/No Code AI for Next-Gen App Development

Gartner states that by 2025, 70% of new applications developed by organizations will use low-code or no-code technologies, up from less than 25% in 2020. Organizations are adopti...

Digital Experiences that drive Organizational Success

Every business is an experience business. Customers not only purchase the products or services an organization offers, but the whole experience in every interaction with all digital touch points, across all stages: awareness, engagement, purchase, post-purchase.

Digital Marketing – New Battlefield with New Strategy and New Weapons

Digital Marketing – New Battlefield with New Strategy and New Weapons

The year 2019 will be marked in history as a breakthrough year for Digital Marketing, especially in the United States. For the first time, digital ad spending will surpass traditional expenditure. According to eMarketer’s forecast, total digital ad spending in the US will grow by 19%, reaching US$ 129.34 billion in 2019. This accounts for 54.2% of estimated total...

Fraud Prevention: Rethinking the Problem Before Jumping to the Solution

Can out-of-warranty events that get completed as if they were under warranty be significantly and systematically reduced?  When an equipment malfunctions or an asset breaks down, service providers are facing as challenging a problem as ever. High customer expectations mean that there’s little time to plan and react effect...

Future of Digital Commerce: Trends to watch out for in 2022

Digital commerce has performed impressively even though the pandemic stifled most industries. As per the United Nations Conference on Trade and Development (UNCTAD), digital or eCommerce grew from 16% to 19% in 2020. The impressive run is going to continue with more and more digital commerce platforms entering the fray propelled by rapid digitization and the prom...

Supply Chain using Next-Gen Technologies

Future-proof your Supply Chain using Next-Gen Technologies

Rapid spread of Coronavirus, from China to the rest of the world, has been an unprecedented shock for global supply chains across all industries. According to WTO, global merchandise trade for 2020 is set to plummet by 13% to 32% due to covid-19 with biggest impact on North America and Asia. Legacy supply chain structures were already susceptible to disruptions like a pandemic, geopolitical ...

Harnessing the Power of Data and Advance Analytics in Oil & Gas Supply Chain

Advanced analytics has brought forth the next spurt of growth for the Oil and Gas (O&G) industry. According to a report by Mckinsey, advanced analytics has the potential to transform organizations, and fundamental operating models and can yield returns as high as 30-50 ...

How AI is Reimagining Global Supply Chains

Global supply chains are an intrinsic network of buyers, sellers, manufacturers, suppliers, logistics, and a lot more. Add to this complexity the ever-evolving market environment that impacts supply chains. Instances such as wars, pandemics, government regulations, climate change, and the mix become untenable. But supply chains have to function and function well to address the demands of the...

How Augmented Reality Can Reshape the Future of Supply Chains

Organizations are increasingly adopting a customer-centric approach aimed at providing faster, reliable, secure, and accurate services across their supply chains. This is where Augmented Reality (AR) has emerged as a go-to-technology for organizations to optimize their supply chains. Augmented Reality in supply chain management can drive enhanced efficiency by performing traditional tasks fa...

How can organizations extract the Maximum Value from their Business Intelligence Investments

Forward-thinking enterprises are keen on extracting valuable information from depths of data available to them, such that they can gain a competitive edge and boost their profits. Though many organizations have been charging ahead with bold investments in Business Intelligence, they have failed in converting their efforts into resilient solutions. Improved custom...

How DevSecOps makes Application Development & Deployment more secure

Organizations need to introduce new and innovative ways to bring evolution in the software development in terms of security. This is where DevSecOps comes into the picture. DevSecOps – short for Development, Security and Operations – is an approach to automate the integration of security throughout the software development and deployment cycle. It addresses secur...

How Frictionless Omnichannel Digital Customer Experience Can Propel Business Growth

Delivering an enjoyable omnichannel digital customer experience is no more a choice but a business imperative for organizations. Customer loyalty is no longer dictated by price or product but by the kind of experience, customers receive from brands. Today, digital consumers enjoy navigating a wide range of channels and shopping journeys, which makes it imperative for organizations to provide a ...

How Immersive Commerce is Changing the Retail Ecosystem

Covid-19 gave e-commerce and digital transformation adoption an unprecedented boost. E-commerce alone grew by leaps and bounds – empowering retailers across the globe to carry on business as usual. The traditional retailers who earlier sold their products and services through brick-and-mortar stores switched to digital marketplaces, web and mobile applications to...

How IoT can help Small and Medium Enterprises kick-start their DX journey

How IoT can help Small and Medium Enterprises kick-start their DX journey

Internet of Things or IoT, with its web of interconnected devices, is revolutionizing the way we engage, live and work. From wearables and autonomous vehicles to industrial supply chains and connected machines, IoT can provide tangible benefits everywhere – to people, governments, and organizations of all sizes.  However,...

How Low-Code/No-Code Can Shape the Future of Software Development!

For decades, the software development process has been considered complex and a long-drawn-out one. The work was carried out by teams of developers who had time to think about how best to build and deliver applications to their customers. How times have changed. Over the last year, the majority of the world has been grappling with working remotely. This is driving more demand than ever to deliv...

How Organizations can Leverage Digital Supply Chains to Accelerate Business Growth

Organizations are paying more attention than ever to digital supply chain management in their efforts to turn them into powerful growth engines. In a perpetually connected ecosystem, enterprises are challenged to meet growing customer demands for providing speed, convenience, and accuracy. Today, customers not just want products in their hands faster than ever bu...

How will long-term Work-From-Home impact innovation, collaboration and mental health?

The large-scale disruptions unleashed by Covid-19 has foisted upon us a never-before-seen new normal. The enormous impact of the pandemic was globally felt as it compelled organizations to opt for the Work-From-Home (WFH) model aimed at protecting their workers’ health as well as ensuring their businesses do not suffer. [vc_row][vc_column][vc_column_text]<...

Importance of Data Engineering in Building Future-Ready Organizations

The past few years have proven that data is the lifeblood for forward-thinking organizations. Explosive growth of data has created demand for data engineering solutions. By building highly reliable data pipelines, designing accurate visualizations and relying on data-driven decision-making, industry leaders can uncover compelling insights in new ways and at faste...

Learn How Adopting AI will Overcome your Supply Chain Complexities

Supply chains have gone through significant transformation buoyed by the advancement of technology but a lacuna still exists because of the complex structure of supply chains that have hundreds of moving parts. Multiple raw material providers, manufacturers, wholesalers, retailers, aggregators, and logistic solution providers all constitute a complex mix within t...

Making the case for Advanced Security Analytics

Making the case for Advanced Security Analytics

With increased adoption, usage and proliferation of data, all organizations are trying to become digital. However, it also increases the probability of security threats and breaches. To sustain in this digital economy, enterprises need to invest in cutting-edge technologies that provide real time visibility in to cyber risks and help create mitigation plans accor...

Manufacturing & B2B Experience Optimization

Manufacturing and B2B organizations need to transcend their website, which may include attention-grabbing products, their services portfolio, and inspiring mission statement. Organizations need to have a robust web presence to wow the well-informed and digital-savvy customers of today by delivering relevant experiences at every stage of the customer journey. ‘Exp...

Mitigating Unproductive Service Order Truck-Rolls Applying Advanced Machine Learning

Mitigating Unproductive Service Order Truck-Rolls Applying Advanced Machine Learning

The significance of service order truck-roll productivity is something that cannot be overstated.Without a well-coordinated service order truck-roll, we wouldn’t have our internet and cable installed.From the customer’s point of view, correct installation is an imperative because they cannot function without a reliable Wi-Fi in homes and offices or anywhere else....

New Age Economic Resiliency Imperatives: Empathy Driven Experience and Frictionless Commerce

New Age Economic Resiliency Imperatives: Empathy Driven Experience and Frictionless Commerce

In the last few years, the breakneck, rip-and-replace digital transformation phase has evolved into a more strategic customer-first activity. Gone are the times when millions of dollars were allocated for large-scale digital transformation agendas, now organizations are evaluating tools and products more holistically and concentrating on maximizing ROI.   In the new Covid-19 impacted...

Recipe for Success: The secret ingredients that make Innover truly unique

At Innover, we have built an inspiring, fun-filled, collaborative and inclusive work-environment. Our employees exhibit a never-ending passion for innovation and steer their efforts towards achieving excellence. Our teams brim with energy, curiosity and enthusiasm. We provide our employees with perks, benefits and exciting opportunities, which in many ways lead t...

Smart Warehouse Management Solutions: Augmenting Operational Efficiency for Organizations

Warehouse management is increasingly becoming complex with time. Meeting ever-shifting customer demands is a never-ending challenge for organizations. The surge in e-commerce globally – a trend accelerated by the Covid-19 pandemic has led to a proliferation of stock-keeping units (SKUs) and challenged organizations to ensure efficient and faster delivery of produ...

Solving Supply Chain’s Big Problems – Value Chain Visibility & Demand Matching

Solving Supply Chain’s Big Problems – Value Chain Visibility & Demand Matching

Supply chains, despite enhanced planning and management, are not immune to exceptional, unforeseen events. While careful planning and increased integration of technology can help in mitigating the impact and shortening delays, they are nowhere near enough to deal with global problems like the one we currently face. The Covid-19 pandemic tested and broke even the ...

Supply Chain Data Analytics Need to Prescribe Actions

Supply Chain Data Analytics Need to Prescribe Actions

Supply chain management is an essential part of all businesses and plays a vital role in success and failure of an organization in today’s connected ecosystem. A resilient supply chain can help to reduce Opex, improve financial position and boost customer experience. While historically, corporates have invested heavily on...

Top Trends in Software Engineering that are likely to dominate in 2022

With the emergence of new technologies and increased focus on customer centricity, organizations are rapidly pivoting to intelligent software engineering services to bring innovation across products and services and render real-life, superior user experiences. Future-ready organizations...

Transformation of field service operations

Transformation of field service operations

Organizations today are trying to find new ways to engage with their customers by exploring different touchpoints across a range of consumer journeys. The idea is to create a highly engaging customer experience by using next-gen technologies like Analytics, Internet of Things (IoT) and Artificial Intelligence (AI) to transform field service operations. The strategy is trending now. Companies...

Transforming Reverse Logistics through the Digital Route

44% of retailers say their margins are negatively affected by handling returns, and 37% of companies cited software as the main impediment in handling Reverse Logistics. Reverse Logistics is not just about the part or the product coming back. There are so many other facets that touch the Reverse Logistics Life Cycle, and organizations are looking at different software, platfor...

Why User Design Experience is So Important in Software Development?

Designing great products that will stand the test of time is challenging in any industry. Nowhere is this more evident than for companies that work in Software Development. Whether developing applications or platforms, focused on end consumers or employees in a company, Software Development companies need to make User Design Experience an integral part of all asp...

Winning in the New Era of Enterprise Data Management

Today, data drives most modern enterprises. Though many organizations spend heavily on building a robust data core, most still find their efforts fall short of expectations. Just merely tweaking data models and blindly disseminating information does not suffice. Strategically redefining the way data can be gathered, stored, analyzed and circulated is the only way forward. This is where strategi...

Success Stories

Success Story | 3.75x return on investment by automating carrier invoice review process

3.75x return on investment by automating carrier invoice review process


3.75x return on investment by automating carrier invoice review process

Download White Paper

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates

Get in touch to understand how Innover can support your business

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates

Download White Paper

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates