Innover’s holistic solution, SmartHome Tech Support empowers the customers of leading telecom, hi-tech and broadband service providers to better manage their automated home devices and eliminate connectivity challenges. The solution combines service desks, field engineers and customers in real-time across various channels (voice, email, chat, remote login, mobile app, video and Metaverse) - driving instant first call resolution and gratifying user experiences. Glazed with analytics layer, SmartHome Tech Support offers intelligent inferences and proactive insights on customer sentiments, behaviors, online reputation management and more. The holistic solution also makes it easier for service teams to cross-sell and up-sell by showcasing complementary services, associated benefits and alternative products - turning your cost-intensive support function into a profitable practice.