Innover-Salesforce Partnership Enables Unmatched Customer Experience & Revenue Growth
CSAT Acceleration Framework
Increase customer satisfaction by resolving open cases faster through Innover’s CSAT Acceleration Framework. Innover effectively implements Salesforce Service components, including self-service portals, AI-powered chatbots, omni-channel case resolution through chat, SMS, WhatsApp, Facebook Messenger, etc. We have deep expertise in developing field services support, case management, knowledge base creation, and process automation.
Provide your sales team with up-to-date product and pricing information that will help increase win rates and close larger deals. Connect your ERP, Salesforce CRM, Salesforce Billing, CPQ and financial system of record to ensure efficient invoicing and revenue recognition reporting.
Data-Driven Digital Marketing
Build customer journeys and ingest data from any source to create high-value audiences, and provide personalized experiences across mobile, email, and digital advertising to accelerate customer acquisition, onboarding, engagement, and retention.
Leverage your first party data from Salesforce CRM and Artificial Intelligence from Salesforce Einstein, to deliver personalized experiences and drive online sales. Create your new website and craft, tailor, and deliver content across every commerce experience faster than ever before.
Salesforce Assessment and Consultation
Get the maximum out of your Salesforce investment via our innovative health Assessment. We speedily evaluate the performance, usability and agility of your current implementation and deliver the right technology and platform recommendations that are aligned to your strategic business needs.