Innover-Salesforce Partnership Enables Unmatched Customer Experience & Revenue Growth

Services



Hybrid Cloud

CSAT Acceleration Framework

Increase customer satisfaction by resolving open cases faster through Innover’s CSAT Acceleration Framework. Innover effectively implements Salesforce Service components, including self-service portals, AI-powered chatbots, omni-channel case resolution through chat, SMS, WhatsApp, Facebook Messenger, etc. We have deep expertise in developing field services support, case management, knowledge base creation, and process automation.

APIs & Micro services

Revenue Optimization

Provide your sales team with up-to-date product and pricing information that will help increase win rates and close larger deals. Connect your ERP, Salesforce CRM, Salesforce Billing, CPQ and financial system of record to ensure efficient invoicing and revenue recognition reporting.

Edge & IoT Devices

Data-Driven Digital Marketing

Build customer journeys and ingest data from any source to create high-value audiences, and provide personalized experiences across mobile, email, and digital advertising to accelerate customer acquisition, onboarding, engagement, and retention.


APIs & Micro services

Experience-Driven Commerce

Leverage your first party data from Salesforce CRM and Artificial Intelligence from Salesforce Einstein, to deliver personalized experiences and drive online sales. Create your new website and craft, tailor, and deliver content across every commerce experience faster than ever before.

Edge & IoT Devices

Salesforce Assessment and Consultation

Get the maximum out of your Salesforce investment via our innovative health Assessment. We speedily evaluate the performance, usability and agility of your current implementation and deliver the right technology and platform recommendations that are aligned to your strategic business needs.

Strengths



Hybrid Cloud

Sales Cloud

APIs & Micro services

Marketing Cloud

Edge & IoT Devices

Commerce Cloud

Edge & IoT Devices

MuleSoft Integration



Edge & IoT Devices

Analytics Cloud

Edge & IoT Devices

Service Cloud

Edge & IoT Devices

Salesforce Einstein

Get in touch to understand how Innover can support your business

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Success Stories

15% increase in Net Promoter Score by implementing customer churn prediction model for a leading product and solution provider for building safety and HVAC equipment.

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15% increase in Net Promoter Score by implementing customer churn prediction model for a leading product and solution provider for building safety and HVAC equipment.

1.7X increase in order conversion & 1.2X increase in rate per mile by leveraging Advanced Analytics for a leading logistics service provider

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1.7X increase in order conversion & 1.2X increase in rate per mile by leveraging Advanced Analytics for a leading logistics service provider

50% Reduction in Infrastructure & Operating Costs by enabling Middleware development for a leading software company

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50% Reduction in Infrastructure & Operating Costs by enabling Middleware development for a leading software company

67% Faster Implementation & Deployment by leveraging a Low-Code framework for an Omni-Channel Integration Provider

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67% Faster Implementation & Deployment by leveraging a Low-Code framework for an Omni-Channel Integration Provider

94% Defect Removal Efficiency across engineering services by leveraging a cloud platform for a US-based NEMT service provider

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94% Defect Removal Efficiency across engineering services by leveraging a cloud platform for a US-based NEMT service provider

25% reduction in dead miles through Machine Learning powered Route Planning and Carrier Allocation System for a US-based 3PL

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25% reduction in dead miles through Machine Learning powered Route Planning and Carrier Allocation System for a US-based 3PL

20% reduction in deployment time by operationalizing risk scoring models for Largest P&C Insurance company

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20% reduction in deployment time by operationalizing risk scoring models for Largest P&C Insurance company

11% Increase in Truck Capacity Utilization by leveraging Transport Network Route Optimization algorithms for a leading US-based 3PL provider

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11% Increase in Truck Capacity Utilization by leveraging Transport Network Route Optimization algorithms for a leading US-based 3PL provider

3X Return on Investment by implementing a ML-based service order demand forecasting model for a leading ATM Manufacturer

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3X Return on Investment by implementing a ML-based service order demand forecasting model for a leading ATM Manufacturer

USD 1.2M annual savings by leveraging Advanced Analytics for a global Electronics Manufacturer based out of US

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USD 1.2M annual savings by leveraging Advanced Analytics for a global Electronics Manufacturer based out of US

31% Reduction in Shipment Delays by implementing a Supplier Risk 360™ Platform for a Leading Energy & Utility Company

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31% Reduction in Shipment Delays by implementing a Supplier Risk 360™ Platform for a Leading Energy & Utility Company
Success Story | 39% Increase in Revenue through Demand Forecasting & Pricing Optimization

39% Increase in Revenue through Demand Forecasting & Pricing Optimization for a Global Shipping & Logistics Leader

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39% Increase in Revenue through Demand Forecasting & Pricing Optimization for a Global Shipping & Logistics Leader
Success Story | 13% Increase in Sales from Optimized Channel Allocation & Media Mix

13% Increase in Sales from Optimized Channel Allocation & Media Mix for a Leading Food Accessories CPG Company

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13% Increase in Sales from Optimized Channel Allocation & Media Mix for a Leading Food Accessories CPG Company
Success Story | 2X increase in new member acquisition

2X increase in new member acquisition with expected 300% membership growth over the next 5 Years

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2X increase in new member acquisition with expected 300% membership growth over the next 5 Years
Success Story | 20% increase in Margins driven by 200% rise in Data-Driven Decision making.

20% increase in Margins driven by 200% rise in Data-Driven Decision making.

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20% increase in Margins driven by 200% rise in Data-Driven Decision making.
Magento 2.0

50% reduction in product onboarding costs by implementing a global B2B e-commerce platform

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50% reduction in product onboarding costs by implementing a global B2B e-commerce platform
Success Story | 30% increase in revenue margins

30% increase in revenue margins by implementing an innovative B2B e-commerce marketplace

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30% increase in revenue margins by implementing an innovative B2B e-commerce marketplace
Success Story | Improved purchase order forecasting & expense category volatility

Improved purchase order forecasting & expense category volatility to create reliable forecasting regimen

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Improved purchase order forecasting & expense category volatility to create reliable forecasting regimen
Success Story | Reduced inventory costs

Reduced inventory costs through demand Planning & Inventory Optimization

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Reduced inventory costs through demand Planning & Inventory Optimization
Success Story | Minimized Unproductive Service Order Truck Rolls

Minimized Unproductive Service Order Truck Rolls through Causal Modeling

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Minimized Unproductive Service Order Truck Rolls through Causal Modeling
Success Story | Maximized sales revenue using basket analysis

Maximized sales revenue using basket analysis for a quick service restaurant

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Maximized sales revenue using basket analysis for a quick service restaurant
Success Story | 3.75x return on investment by automating carrier invoice review process

3.75x return on investment by automating carrier invoice review process

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3.75x return on investment by automating carrier invoice review process

Download White Paper

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates

Get in touch to understand how Innover can support your business

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates

Download White Paper

Yes, I would like to receive emails from Innover about their latest insights, products & services, webinar invitations and other relevant updates