Innover-Salesforce Partnership Enables Unmatched Customer Experience & Revenue Growth

Services



Hybrid Cloud

CSAT Acceleration Framework

Increase customer satisfaction by resolving open cases faster through Innover’s CSAT Acceleration Framework. Innover effectively implements Salesforce Service components, including self-service portals, AI-powered chatbots, omni-channel case resolution through chat, SMS, WhatsApp, Facebook Messenger, etc. We have deep expertise in developing field services support, case management, knowledge base creation, and process automation.

APIs & Micro services

Revenue Optimization

Provide your sales team with up-to-date product and pricing information that will help increase win rates and close larger deals. Connect your ERP, Salesforce CRM, Salesforce Billing, CPQ and financial system of record to ensure efficient invoicing and revenue recognition reporting.

Edge & IoT Devices

Data-Driven Digital Marketing

Build customer journeys and ingest data from any source to create high-value audiences, and provide personalized experiences across mobile, email, and digital advertising to accelerate customer acquisition, onboarding, engagement, and retention.


APIs & Micro services

Experience-Driven Commerce

Leverage your first party data from Salesforce CRM and Artificial Intelligence from Salesforce Einstein, to deliver personalized experiences and drive online sales. Create your new website and craft, tailor, and deliver content across every commerce experience faster than ever before.

Edge & IoT Devices

Salesforce Assessment and Consultation

Get the maximum out of your Salesforce investment via our innovative health Assessment. We speedily evaluate the performance, usability and agility of your current implementation and deliver the right technology and platform recommendations that are aligned to your strategic business needs.

Strengths



Hybrid Cloud

Sales Cloud

APIs & Micro services

Marketing Cloud

Edge & IoT Devices

Commerce Cloud

Edge & IoT Devices

MuleSoft Integration



Edge & IoT Devices

Analytics Cloud

Edge & IoT Devices

Service Cloud

Edge & IoT Devices

Salesforce Einstein

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    Success Stories

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    ONESOURCE Statutory Reporting Implementation for Leading Global IP Management & Technology Company

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    ONESOURCE Statutory Reporting Implementation for Leading Global IP Management & Technology Company

    ONESOURCE Indirect Tax Compliance Implementation for Plastics & Chemicals Global Marketing Company

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    ONESOURCE Indirect Tax Compliance Implementation for Plastics & Chemicals Global Marketing Company

    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

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    Operationalizing Risk Scoring Models for one of the largest Global Property & Casualty (P&C) Insurance Firm

    Voice Assistant Program for a leading Financial Services Firm providing Co-Branded Cards

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    Voice Assistant Program for a leading Financial Services Firm providing Co-Branded Cards

    Accelerated Go-To-Market for Tax Management Product Portfolio for a leading Multinational Conglomerate

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    Accelerated Go-To-Market for Tax Management Product Portfolio for a leading Multinational Conglomerate

    Built an Omnichannel Contact Center Platform for seamless communication between agents and customers

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    Built an Omnichannel Contact Center Platform for seamless communication between agents and customers

    Deciphering Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

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    Deciphering Call-log Intent using Advanced Speech-To-Text and NLP Algorithms for a Major US Telecom Provider

    30% reduction in costs by implementing a financial record digitization platform for a leading investment and financial services company based out of US

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    30% reduction in costs by implementing a financial record digitization platform for a leading investment and financial services company based out of US

    30% Reduction in Development Cost by leveraging cutting-edge User Design Experience solutions for a technology company based out of US

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    30% Reduction in Development Cost by leveraging cutting-edge User Design Experience solutions for a technology company based out of US

    Built an RPA-driven contact center for a Major US Telecom provider

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    Built an RPA-driven contact center for a Major US Telecom provider

    65% accuracy in Customer Churn Prediction for a leading Bakery Ingredients Manufacturer

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    65% accuracy in Customer Churn Prediction for a leading Bakery Ingredients Manufacturer

    25% increment in stock turnover through Demand Forecasting for a Global Wholesale Distributor of Building and Industrial Products

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    25% increment in stock turnover through Demand Forecasting for a Global Wholesale Distributor of Building and Industrial Products

    Customized hire, source, train & deploy program for A Multi-billion Dollar Bank based out of Pittsburgh, Pennsylvania

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    Customized hire, source, train & deploy program for A Multi-billion Dollar Bank based out of Pittsburgh, Pennsylvania

    Developed scalable eLearning modules to elevate the training for field service engineers of an Electronics Contract Manufacturer

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    Developed scalable eLearning modules to elevate the training for field service engineers of an Electronics Contract Manufacturer

    Digitized training content for a North-American Multinational Media Conglomerate

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    Digitized training content for a North-American Multinational Media Conglomerate

    Revamped the Digital Ecosystem of a B2B Utilities Solutions provider to elevate the Customer Experience and encourage Digital Adoption

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    Revamped the Digital Ecosystem of a B2B Utilities Solutions provider to elevate the Customer Experience and encourage Digital Adoption

    AI-powered Predictive Maintenance to avoid frequent breakdowns and save valuable man-hours for a North American based Elevator Manufacturer

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    AI-powered Predictive Maintenance to avoid frequent breakdowns and save valuable man-hours for a North American based Elevator Manufacturer

    15% increase in Net Promoter Score by implementing customer churn prediction model for a leading product and solution provider for building safety and HVAC equipment.

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    15% increase in Net Promoter Score by implementing customer churn prediction model for a leading product and solution provider for building safety and HVAC equipment.

    50% Reduction in Infrastructure & Operating Costs by enabling Middleware development for a leading software company

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    50% Reduction in Infrastructure & Operating Costs by enabling Middleware development for a leading software company

    67% Faster Implementation & Deployment by leveraging a Low-Code framework for an Omni-Channel Integration Provider

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    67% Faster Implementation & Deployment by leveraging a Low-Code framework for an Omni-Channel Integration Provider

    94% Defect Removal Efficiency across engineering services by leveraging a cloud platform for a US-based NEMT service provider

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    94% Defect Removal Efficiency across engineering services by leveraging a cloud platform for a US-based NEMT service provider

    25% reduction in dead miles through Machine Learning powered Route Planning and Carrier Allocation System for a US-based 3PL

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    25% reduction in dead miles through Machine Learning powered Route Planning and Carrier Allocation System for a US-based 3PL

    11% Increase in Truck Capacity Utilization by leveraging Transport Network Route Optimization algorithms for a leading US-based 3PL provider

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    11% Increase in Truck Capacity Utilization by leveraging Transport Network Route Optimization algorithms for a leading US-based 3PL provider

    3X Return on Investment by implementing a ML-based service order demand forecasting model for a leading ATM Manufacturer

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    3X Return on Investment by implementing a ML-based service order demand forecasting model for a leading ATM Manufacturer

    USD 1.2M annual savings by leveraging Advanced Analytics for a global Electronics Manufacturer based out of US

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    USD 1.2M annual savings by leveraging Advanced Analytics for a global Electronics Manufacturer based out of US

    31% Reduction in Shipment Delays by implementing a Supplier Risk 360™ Platform for a Leading Energy & Utility Company

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    31% Reduction in Shipment Delays by implementing a Supplier Risk 360™ Platform for a Leading Energy & Utility Company
    Success Story | 39% Increase in Revenue through Demand Forecasting & Pricing Optimization

    39% Increase in Revenue through Demand Forecasting & Pricing Optimization for a Global Shipping & Logistics Leader

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    39% Increase in Revenue through Demand Forecasting & Pricing Optimization for a Global Shipping & Logistics Leader
    Success Story | 13% Increase in Sales from Optimized Channel Allocation & Media Mix

    13% Increase in Sales from Optimized Channel Allocation & Media Mix for a Leading Food Accessories CPG Company

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    13% Increase in Sales from Optimized Channel Allocation & Media Mix for a Leading Food Accessories CPG Company
    Success Story | 2X increase in new member acquisition

    2X increase in new member acquisition with expected 300% membership growth over the next 5 Years

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    2X increase in new member acquisition with expected 300% membership growth over the next 5 Years
    Success Story | 20% increase in Margins driven by 200% rise in Data-Driven Decision making.

    20% increase in Margins driven by 200% rise in Data-Driven Decision making.

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    20% increase in Margins driven by 200% rise in Data-Driven Decision making.
    Magento 2.0

    50% reduction in product onboarding costs by implementing a global B2B e-commerce platform

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    50% reduction in product onboarding costs by implementing a global B2B e-commerce platform
    Success Story | 30% increase in revenue margins

    30% increase in revenue margins by implementing an innovative B2B e-commerce marketplace

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    30% increase in revenue margins by implementing an innovative B2B e-commerce marketplace
    Success Story | Improved purchase order forecasting & expense category volatility

    Improved purchase order forecasting & expense category volatility to create reliable forecasting regimen

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    Improved purchase order forecasting & expense category volatility to create reliable forecasting regimen
    Success Story | Reduced inventory costs

    Reduced inventory costs through demand Planning & Inventory Optimization

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    Reduced inventory costs through demand Planning & Inventory Optimization
    Success Story | Minimized Unproductive Service Order Truck Rolls

    Minimized Unproductive Service Order Truck Rolls through Causal Modeling

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    Minimized Unproductive Service Order Truck Rolls through Causal Modeling
    Success Story | Maximized sales revenue using basket analysis

    Maximized sales revenue using basket analysis for a quick service restaurant

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    Maximized sales revenue using basket analysis for a quick service restaurant
    Success Story | 3.75x return on investment by automating carrier invoice review process

    3.75x return on investment by automating carrier invoice review process

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    3.75x return on investment by automating carrier invoice review process

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