Transform service logistics with end-to-end automation,
predictive analytics, and seamless customer satisfaction
Innover’s Digital Command Center redefines after-sales service and service logistics with its AI-powered, end-to-end solution. Leveraging our proprietary Gen AI platform, InnferreTM, we automate issue resolution, optimize resource allocation, and deliver real-time visibility into SLA performance. From ticket triage and root cause analysis to part dispatch, field engineer coordination, and post-resolution feedback, our Digital Command Center ensures rapid, reliable, and scalable support. With a centralized command dashboard, predictive analytics, and continuous improvement capabilities, we empower businesses to reduce downtime, enhance customer satisfaction, and drive operational excellence. Experience the future of service logistics with Innover – where innovation meets impact.
Download this comprehensive eBook to deep dive into the evolution of AI and the multitude of use cases that make the technology a must-have capability.
Download this comprehensive eBook to deep dive into the evolution of AI and the multitude of use cases that make the technology a must-have capability.
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Learn more about DCC
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How Innover’s DCC Trumps!
Intelligent Incident Management
Automated Ticket Triage and Entitlement Checks
AI-Powered Root Cause Identification
Post-Resolution Customer Feedback Collection
Performance Monitoring & Predictive Support
Real-Time SLA Tracking and Analytics
Predictive Maintenance and Proactive Support
Centralized Command and Control Dashboard
Field Service & Logistics Optimization
Global Inventory and Logistics Optimization
Field Engineer Dispatch and Coordination
Failed Part Retrieval and OEM Coordination
Success Stories
Established a Global Technical Service Desk for an IT & Network Equipment Manufacturer
- 23%Increase in SLA adherence within six months.
- >88%Steady-state CSAT, up from less than 60%.
- 36Premium customers supported, with an annual ticket volume of 25,000.
Established a Global Technical Service Desk for an IT & Network Equipment Manufacturer
- 23%Increase in SLA adherence within six months.
- >88%Steady-state CSAT, up from less than 60%.
- 36Premium customers supported, with an annual ticket volume of 25,000.
Initiated a Customer Management Desk & L1.5 IT Helpdesk for a Global Real Estate Management Firm
- 100%SLA Adherence
- 78%Net Promoter Score
- 100%Work orders cleared in 3 days with zero aging in 4 quarters
Set Up and Enabled Premium Technical Support for a Leading US Telecom Company
- 17%Increase first call resolution
- 100%SLA Adherence
- 74NPS against the set target of 60 NPS
Set Up and Enabled Premium Technical Support for a Leading US Telecom Company
- 17%Increase first call resolution
- 100%SLA Adherence
- 74NPS against the set target of 60 NPS
Our Differentiators
Operational Excellence –
InnferreTM
- AI-Powered Efficiency: InnferreTM automates critical processes, reducing resolution times and improving accuracy.
- Scalability: Designed to handle complex, high-volume operations across industries.
- Cost Optimization: Reduced downtime, optimized inventory, and efficient resource allocation drive significant cost savings.
Real-Time Insights
& Visibility
- End-to-End Visibility: Provides real-time insights into every stage of the service supply chain.
- Performance Monitoring: Tracks key performance indicators (KPIs), SLA compliance, and order statuses in real-time, enabling proactive decision-making and issue resolution.
Customer-Focused
Innovation
- Customer-Centric Approach: Proactive support and feedback-driven improvements ensure exceptional customer experience.
- Proven Expertise: Backed by years of experience in delivering innovative digital solutions for global enterprises.
