44% of retailers say their margins are negatively affected by handling returns, and 37% of companies cited software as the main impediment in handling Reverse Logistics. Reverse Logistics is not just about the part or the product coming back. There are so many other facets that touch the Reverse Logistics Life Cycle, and organizations are […]

The Challenge According to haveibeenpwned.com, thousands of enterprises have been hacked despite security point-solutions in place for years on end – SIEMS, firewalls, end-point solutions – you name it! In today’s world, billions of signals are coming in, and data is flying all over the place! So how does one get one’s hands around this […]

With increased adoption, usage and proliferation of data, all organizations are trying to become digital. However, it also increases the probability of security threats and breaches. To sustain in this digital economy, enterprises need to invest in cutting-edge technologies that provide real time visibility in to cyber risks and help create mitigation plans accordingly. However, […]

Supply chains, despite enhanced planning and management, are not immune to exceptional, unforeseen events. While careful planning and increased integration of technology can help in mitigating the impact and shortening delays, they are nowhere near enough to deal with global problems like the one we currently face. The Covid-19 pandemic tested and broke even the […]

Internet of Things or IoT, with its web of interconnected devices, is revolutionizing the way we engage, live and work. From wearables and autonomous vehicles to industrial supply chains and connected machines, IoT can provide tangible benefits everywhere – to people, governments, and organizations of all sizes.  However, not everyone is able to extract the […]

Supply chain management is an essential part of all businesses and plays a vital role in success and failure of an organization in today’s connected ecosystem. A resilient supply chain can help to reduce Opex, improve financial position and boost customer experience. While historically, corporates have invested heavily on Business Intelligence and rendering of Supply […]

The significance of service order truck-roll productivity is something that cannot be overstated.Without a well-coordinated service order truck-roll, we wouldn’t have our internet and cable installed.From the customer’s point of view, correct installation is an imperative because they cannot function without a reliable Wi-Fi in homes and offices or anywhere else. A service provider company […]

Organizations today are trying to find new ways to engage with their customers by exploring different touchpoints across a range of consumer journeys. The idea is to create a highly engaging customer experience by using next-gen technologies like Analytics, Internet of Things (IoT) and Artificial Intelligence (AI) to transform field service operations. The strategy is […]

In the last few years, the breakneck, rip-and-replace digital transformation phase has evolved into a more strategic customer-first activity. Gone are the times when millions of dollars were allocated for large-scale digital transformation agendas, now organizations are evaluating tools and products more holistically and concentrating on maximizing ROI.   In the new Covid-19 impacted economic […]