Each day zeta bytes of data flows from mobiles, computer, wearable devices and machine sensors. This data can be monitored, mined and analysed digitally to make businesses more robust and competitive. Smart organizations are embedding big data analytics solutions to transform this data into insights and then actions. Data analytics can uncover important information by […]

The days of “usual business” are over. The pandemic has accelerated major business trends – such as the mass switch to e-commerce and automated customer service – by a decade or more. Customers are gravitating towards touchless experiences which are secure, warm and unique. Hence, organizations are exploring new ways of interacting with customers and […]

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging. The smart-algorithm driven text and voice interfaces are unravelling the tangled vines in customer experience management. Businesses are leveraging these interfaces to gain insights into customers’ needs and wants. This can help […]

Organizations are paying more attention than ever to digital supply chain management in their efforts to turn them into powerful growth engines. In a perpetually connected ecosystem, enterprises are challenged to meet growing customer demands for providing speed, convenience, and accuracy. Today, customers not just want products in their hands faster than ever but also […]

Delivering an enjoyable omnichannel digital customer experience is no more a choice but a business imperative for organizations. Customer loyalty is no longer dictated by price or product but by the kind of experience, customers receive from brands. Today, digital consumers enjoy navigating a wide range of channels and shopping journeys, which makes it imperative […]

Organizations are increasingly focusing on reducing lag time in data transmission and processing as well as reducing the amount of data transmitted and stored in the cloud. Enterprises are feeling the need to transform the way they handle computing and are embracing Edge Computing to accelerate their Digital Transformation initiatives. The traditional cloud-based architecture is […]

Warehouse management is increasingly becoming complex with time. Meeting ever-shifting customer demands is a never-ending challenge for organizations. The surge in e-commerce globally – a trend accelerated by the Covid-19 pandemic has led to a proliferation of stock-keeping units (SKUs) and challenged organizations to ensure efficient and faster delivery of products. Organizations are losing money […]

The software industry is witnessing a never-before-seen demand to deliver products and enhancements not just at a breakneck speed, but also at a reduced cost without compromising on quality. Products also must be able to integrate across multiple systems. The global Saas market is growing at a rapid clip and is expected to be over […]

Despite its excellent reputation, the American Chemical Society, one of the world’s largest nonprofit scientific organizations, needed to modernize their membership experience to establish more intimate and meaningful relationships with members. There was immediate need to connect to members, deliver personalized and relevant resources and increase membership growth. Complicating matters, ACS had older technologies that […]

Organizations are increasingly adopting a customer-centric approach aimed at providing faster, reliable, secure, and accurate services across their supply chains. This is where Augmented Reality (AR) has emerged as a go-to-technology for organizations to optimize their supply chains. Augmented Reality in supply chain management can drive enhanced efficiency by performing traditional tasks faster and more […]