Across industries, AI already has had a significant impact across the board, not just restricted to driving efficiencies or innovation and this has been made possible by bringing forth possibilities and scenarios that simply weren’t viable before it’s at-scale adoption. As per some estimates, over 65% of companies in India are actively adopting or experimenting with AI, highlighting its growing strategic significance. By leveraging datasets across sources, historical ranges and past event patterns, by using AI – we are now so much better at aspects like predicting failure rates of an operations value chain, bubbling up potentially fraudulent transactions at a financial institution, building hyper-personalized digital journeys or even throwing up scenarios for strategic planning for executive leadership teams as they make budgeting provisions for the future. In customer service, AI-powered bots equipped with natural language processing resolve common issues autonomously and seamlessly route complex queries to human agents.
Generative AI (Gen AI), a relatively recent groundbreaking branch of AI, is accelerating these advancements, powering unprecedented operational efficiency and innovation. The rate of experimentation and prototyping has received a massive boost with the advent of agentic solutions, allowing the idea-to-value cycle shrinking even further, enabling innovation to rapidly scale out of the PoC (Proof of Concept) realm.
Previously published in CxOtoday.com. Read the entire article here.
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