About the client
Leading multinational conglomerate offering tax products
Challenges
- Traditional integration architecture with a custom solution for each client based on their needs
- High deployment timelines impacting the SaaS model
- Performance issues in processing high volume transactions
- Limited team capacity and skill to re-design/re-build the integration architecture
Approach
- Created scalable and flexible API-driven integration layer to meet the needs of the customers’ client base across multiple Industry segments with different ERPs, and eCommerce platforms
- Built e-commerce platform capable of handling high transaction volumes including seasonal volumes
- Reduced the integration and deployment timelines for end customers
Solution
- Decoupled the integration architecture with clearly defined System Layer, Process Layer, Experience Layer and API Management
- Devised cross-functional team to scale as per business demands, thus driving higher productivity
- Built cloud-based containerized deployment architecture to drive scale and performance
- Designed reusable components across each layer with the flexibility to adapt to customer-specific data mapping
