About the client
Leading consumer financial services company offering co-branded credit cards
Challenges
- Delay in payments by customers for store-based credit cards
- Lack of customer engagement solution with voice assistant devices
- Absence of layered orchestration for CI/CD deployment
- Difficulty in integrating diverse NLP scenarios through Alexa skill development
Approach
- The solution focused on boosting recovery of bill payments by integrating cardholder notifications & alerts with Alexa
- Designed rewards capabilities on Alexa for fetching & redeeming rewards balance to drive customer engagement
- Ensured scalability of the solution across other products and services
- Simplified the UI/UX for seamless interaction with the product
Solution
- Created and integrated voice command-based solutions for Alexa
- Designed impactful UI Kit for Standard Smart Screen Experiences
- Developed flexible serverless framework for Google Assistant and Siri by implementing NLP
- Devised Cross platform, Open-source solution that can be deployed to both AWS lambda and AWS ECS on demand
