Success Stories

Minimized Unproductive Service Order Truck Rolls through Causal Modeling.

About the client

A $10B Telecom Major based out of North America

Problems:

The customer was leaking revenue as around 20%-25% of their truck rolls were ending up being “unproductive.” This had also resulted in the loss of customer base and diminished brand image

Solution:

Innover helped the customer by institutionalizing an end-to-end automated unproductive truck-roll mitigation solution which:

  • Identified 16 individual causal factors of truck-roll failure by analyzing 25+ data sources and 100+ candidate variables
  • Employed ensemble ML techniques to develop unproductivity risk prediction ‘confluence model’ that captured the combined effect of the causal factors accounting for interaction effects and collinearity
  • Auto-generated recommended action for every upcoming truck-roll to mitigate failure risk

Impact Delivered:

30%

30% reduction in unproductive truck roll

USD 3.2Mn

savings in one quarter

USD 2.9Mn

revenue leakage stopped

Partners

Partnership with Adobe | Our Partners
Partnership with Argos Labs | Our Partners
Partnership with Arctic Wolf | Our Partners
Partnership with Baxter Planning | Our Partners
Partnership with Blitzz | Our Partners
Partnership with BlueLeap | Our Partners
Partnership with Conversight.ai | Our Partners
Partnership with Field Nation | Our Partners
Partnership with Microsoft | Our Partners
Partnership with Rank | Our Partners
Partnership with RedLambda | Our Partners
Partnership with Vertex | Our Partners

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