Success Stories

Improving service level agreement (SLA) performance for a Hi-Tech Global Manufacturer

About the client

A global electronics manufacturer based out of US

Problems:

  • The customer was missing more than 10% of same-day delivery SLAs of its service dispatches
  • Lack of a data-driven methodology to proactively identify the dispatches with a high risk of SLA failure
  • Failure to comply with SLA contracts triggered revenue leakage and penalties, costing the customer USD 3.7M annually

Solution:

Innover helped the customer by developing an Advanced Analytics solution that addressed the risks associated with SLA adherence. This included:

  • Identified 8 ‘Causal factors’ of missed SLA risk which had the highest statistical significance by analyzing 18 months of historical data for all service dispatches
  • Developed an AI model that looked at the interactivity among these factors, improving the predictability of the missed SLA risk even more
  • Provided top three proactive recommendations for each upcoming dispatch to minimize the risk of SLA failure

Impact Delivered:

$5M

Cost avoidance

40%

Of misses diagnosed as controllable

Predictive engine

For real-time SLA failure risk and remediation

Partners

Adobe | Innover - AI & Machine learning
Arctic Wolf | Innover - Digital Transformation Solutions
AWS | Innover - Intelligent Automation Solutions
Blitzz | Innover - Digital Transformation
BlueLeap | Innover - Building Connected, Insight-Driven Businesses
Field Nation | Innover - Data Science
GAICHU | Innover - Data Analytics and AI
Google | Innover - Digital Transformation Service Provider
Microsoft | Innover - Digital Transformation Solutions
Oracle | Innover - Artificial Intelligence Solutions
Red Lambda | Innover - ML Solutions
SAP | Innover - Machine Learning Solutions
Snowflake | Innover - Robotic Process Automation Solutions
Thomson Reuters | Innover - Digital Transformation Services
UI Path | Innover - RPA Solutions
UPS | Innover - Digital Services Provider
Vertex | Innover - Digital Transformation Services
VSI | Innover - AI Solutions

Copyright © 2024 Innover, Inc. All rights reserved.

Privacy Policy | Sitemap