
An Advanced Analytics solution to help a leading telecom provider optimize use of resources and drive significant savings
Innover-Salesforce Partnership Enables Unmatched Customer Experience & Revenue Growth
The Innover & Salesforce strategic partnership leverages Innover’s expertise in systems integration, data engineering, and data science with Salesforce’s most expansive, end-to-end customer experience platform. Our certified Salesforce experts help customers implement and launch their Salesforce environments; integrate it with data sources and third-party applications, and provide our clients with the required training and guidance to optimize their Salesforce investment.
Services
CSAT Acceleration Framework
Increase customer satisfaction by resolving open cases faster through Innover’s CSAT Acceleration Framework. Innover effectively implements Salesforce Service components, including self-service portals, AI-powered chatbots, omni-channel case resolution through chat, SMS, WhatsApp, Facebook Messenger, etc. We have deep expertise in developing field services support, case management, knowledge base creation, and process automation.
Revenue Optimization
Provide your sales team with up-to-date product and pricing information that will help increase win rates and close larger deals. Connect your ERP, Salesforce CRM, Salesforce Billing, CPQ and financial system of record to ensure efficient invoicing and revenue recognition reporting.
Data-Driven Digital Marketing
Build customer journeys and ingest data from any source to create high-value audiences, and provide personalized experiences across mobile, email, and digital advertising to accelerate customer acquisition, onboarding, engagement, and retention.
Experience-Driven Commerce
Leverage your first party data from Salesforce CRM and Artificial Intelligence from Salesforce Einstein, to deliver personalized experiences and drive online sales. Create your new website and craft, tailor, and deliver content across every commerce experience faster than ever before.
Salesforce Assessment and Consultation
Get the maximum out of your Salesforce investment via our innovative health Assessment. We speedily evaluate the performance, usability and agility of your current implementation and deliver the right technology and platform recommendations that are aligned to your strategic business needs.
Strengths
Sales Cloud
Marketing Cloud
Commerce Cloud
MuleSoft Integration
Analytics Cloud
Service Cloud
Salesforce Einstein
Success Stories
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
Streamlined reporting for a Leading Semiconductor Manufacturer by consolidating 65+ manually updated dashboards into a Unified, Automated System with a Single Source of Truth
30% reduction in costs by implementing a financial record digitization platform for a leading investment and financial services company based out of US
15% increase in Net Promoter Score by implementing customer churn prediction model for a leading product and solution provider for building safety and HVAC equipment.
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