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Baxter Planning & Innover team up to ensure SLAs through delivering Service Supply Chain Resiliency
Enterprises today are increasingly focusing on delivering an enhanced customer experience, and improved service-level agreements (SLAs) play a key role in the customer journey, ensuring a certain degree of accountability in the overall service delivery.
Innover and Baxter Planning have forged a partnership that focuses on improving SLAs while making service supply chains more resilient. The partnership leverages Baxter’s considerable expertise in service parts planning and Innover’s rich supply chain and IT integration experience. The collaboration will collectively deliver a robust value proposition, in terms of offering best-in-class service parts planning, planning analytics, inventory optimization, and logistics network optimization.
The partnership will pave the way for better service parts planning by providing real-time visibility about the inventory that is in transit or parts that are being used by service engineers. The alliance also fulfills the need for IT staffing in case there is any need for extra resources at the client’s end.
The partnership achieves the larger objective of leveraging real-time business insights to improve service-level agreements as well as drive better decision-making, superior customer experience, cost reduction, and improved responsiveness.